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FAQs

Returns and Exchanges

We are happy to accept any new/tagged/unworn item for return/exchange/store credit within 30 days from delivery.


Only item(s) in original condition with tags intact will be accepted.

Returns and exchanges must be made within 30 days from the day of delivery.

Returns/exchanges are accepted by mail. We suggest registered mail, or couriers, to avoid lost packages.

All returns will be refunded to the original form of payment if elligible.

Original shipping and duty/tax fees are not refundable. Return shipping is covered by the customer. 

Returns/exchanges are processed within 10 business days of receipt.

Return Instructions

To make it as easy as possible, please use the same box provided for you in your original order to return your items. Please do not use envelopes as items tend to get damaged and will not be accepted for return.

Click here to Start your Return 

Type in your Web Order # and email address (email address must be the same used to place the original order).

Select the item(s) to be returned.

If you need assistance with your return, please email us at [email protected]. Please include your web order number. Our business hours are Monday through Friday 9am-5pm European Time.

Click here to login. Click on Orders to see all of your past orders. Click the Order # to see the specific items you ordered in that order. 

Shipping

To Track Your Order:

  1. Click here to login to your account on cosabella.com
  2. Click on My Orders.
  3. Click on the Order # you wish to track.

All orders are shipped within 2 business days from receipt. Orders placed after 12 p.m. CET will be processed the following business day (not including weekends and holidays). 


Orders placed after Friday 12 p.m. CET, or during the weekend, are shipped on or before the following Tuesday.


For customers within the E.U. please allow up to 5 business days after order was shipped for delivery. Expedited shipping services are available.

If an item is out of stock at the time your order is placed, we will notify you if and when the item will be available prior to shipping your order.


For our latest shipping rates please see our shipping information page.

Most orders are shipped out of our Carpi, IT, within 2 business days and delivered to E.U. addresses within 5 days.


Expedited orders are shipped out the same day if placed before 12 p.m. CET.

Yes, we ship worldwide!


For the US, Canada, or Mexico, please use www.cosabella.com 


For any other location, including the EU, please use: https://eu.cosabella.com


Fit and Size Help

Bra sizes do not necessarily equate across brands. Some brands run large, some brands run small, some stores may fit you in your “sister size” because they do not actually have your true size in stock. 


The best way to start is to measure yourself and use those most current accurate true measurements.


See our How to Measure Guide for more information on fitting a Cosabella bra.


If you would like us to double check your measurements, please use the Chat to speak with one of our Fit Specialists.

We have 7 different size ranges, specifically and uniquely designed and sized.


To find out more about our size ranges, like Curvy or Extended, please consult our Fit Guide.


You can also Shop By Size using our Shop By Size feature.


Check here for How to Measure help.

My Account and My Rewards

Sign up for The Cosabella Collective to get rewards points and exclusive offers!


Create an account and log in each time you order.


You can find more information here: https://eu.cosabella.com/pages/cosabella-collective

Click here to go to your account. At the top of the 'My Account' page, underneath your name, click 'Reset Password'.

Checking Out

We accept:


  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Google Pay

  • Apple Pay

  • Shopify Pay Installments

  • Cosabella eGift Cards

To enter a discount code, click on the 'Check Out' button at the bottom of your Bag. Enter your discount code at the checkout and then click on the 'Apply' button. If your code is not accepted, double check to see that you have entered the code correctly, and that it is applicable to the items in your cart. Only one discount code may be used per order.

General

If you would like a gift receipt included with the order instead of a regular packing list, please add it to the order comments before you complete the checkout. 

We also offer Gift Wrapping for an additional charge, and E-Gift Cards.

Properly caring for your lingerie, bras and bralettes will extend their life. Wash only in cold water, delicate cycle if you must wash in machine. 

Lingerie wash is recommended – it is less harsh on your delicate lingerie items.  

Never dry your bras or bralettes in the dryer. Dryer heat damages elastics and fabrics. 

For our Pima Cotton Bella PJs, please wash in cold water, delicate cycle and line dry. Do not dry our PJs in the dryer as this can lead to shrinkage and added wear.

Gifting

Having a hard time picking a gift? Click here to order a Digital Gift Card.


Your digital Gift Card is delivered by email to your recipient with instructions on how to redeem.


To have your order gift wrapped: 


  • Add the item or items to your cart

  • Select 'Please gift wrap my order'


The gift wrapping fee is currently $10 but may vary depending on the time of year. Current pricing is on the site.

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